Returns and Refunds
We want to make sure that you are 100% satisfied with your order. Therefore, if for any reason you are not happy with your purchase, we will refund or exchange any item returned in an unused condition: unworn, unaltered, with all tags attached and in their original packaging.
All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition, we may be unable to accept it back and it may be returned to you at an additional cost.
Items must be received by our returns centre within 30 days from dispatch.
Exchanges Can take up to 7 Working Days to process. We are not able to exchange for alternative items or colour until the return has been processed. Please note that we only allow 1 exchange per order.
Refunds will be actioned within 10 Working Days once processed by our returns team.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.